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The dilemma of the European air traveller
Special guest blog from Dorothee Vogel: I was quite relieved to read this week that I was not the only one to be upset by the way Ryanair tried to sneak on a priority boarding charge onto my...
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Amazon and Kindle: The Big Picture
Amazon, one of the world’s largest online retailers of physical products, is embracing digital content in each of Amazon’s original core product ranges (books, CDs, and DVDs). Amazon now has an online...
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Astonished card customer service still isn’t 24/7
While I was setting up this blog, my visa card was refused on a critical purchase. The bank helpline had shut 30m earlier. The bank’s fraud system had intervened as there’d been a series of...
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App “sellers” know whether you keep their iPhone app installed
I just received an email from a software developer — not Apple — that went as follows:- You are receiving this email because you gave xxxxxx a go a while ago and we noticed you haven’t been back for a...
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Never believe your eyes when shopping for computers
London’s flagship Apple store has new model MacBook Airs in stock — an assistant confirmed to me earlier — but not on display. The three Air’s visible on a corner counter were the old one. Apple is...
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Worst Practices 1 – How not to sell
Jump down to the bullets if you want the really good stuff. Background – I signed up for a trial of a hosted calendar/contacts/email service a little over a month ago. It was a 30 day trial. We’re very...
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Tip – Secure a power socket on trains
Travel booking website thetrainline offers buyers the option of choosing a seat neat to a power socket (alongside, direction of travel, with table, near luggage rack, near toilet.) Works on the UK’s...
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Primitive net banking
Stone age 1: The Internet banking software of my main bank has no way for an account holder to delete payees, or to rename them. Having searched the interface in vain for this, I phoned them, and they...
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Reasons Nationwide’s block on my credit card makes no sense
Nationwide put a “hold” on my credit card yesterday due to a transaction from a well known bricks & mortar retailer’s online store (and not one that is about to go bankrupt either). What I don’t...
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Amazon’s Kindle strategy & the mobile market
Today, Amazon announced a new Kindle, as the company continues its transformation from a retailer of physical goods to one that is a major digital content (music, books, video) and Internet service...
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